Help & support
Answers for Sonik Music listeners and artists. Can't find what you need? Email support@sonikmusic.techdendc.com or open a support ticket below.
Support Center
Create a ticket, track replies, and attach screenshots — signed-in Sonik accounts only.
How do I create an account?
Head to the signup page and create an account with your email address or one of the sign-in options shown there. Once you're in, you'll choose whether you're joining as a listener or an artist.
I signed up but the verification email never arrived
Check your spam or junk folder first — confirmation emails sometimes land there. If it still hasn't shown up after a few minutes, double-check that you entered the right email on the signup page, then contact support and we'll help you get verified.
Can I use Sonik Music on the web?
Yes. Sign in to stream music, build your library, follow artists, and join Sonix from your browser. A few features are only available in the Sonik Music iOS app, and those screens say so on the web.
A link didn't open the app
Links to tracks, artists, albums, and playlists only open the app if Sonik Music is already installed on an iPhone or iPad. If you're on desktop or don't have the app installed, the link will show a page with a button to open the app and a link to create an account instead. If you do have the app installed and a link still doesn't open it, try reinstalling the app or opening it manually first.
How do I open Sonik Music if I already have it installed?
Use the “Open Sonik Music” link on the homepage or “Open app” in the navigation above. It launches the app directly via the sonik:// link. Nothing happens automatically on desktop — the link only opens the app when tapped on a device that has it installed.
How do I request artist verification?
Sign in with your artist account and open Artist Studio → Verification. Upload supporting documents, add links to your existing music or social profiles, and submit your request. Any verification fee is shown before you submit, and every request is reviewed by the Sonik Music team — you'll be notified once it's decided.
How do I manage my subscription?
Sign in and open Billing. Subscriptions purchased on the web are managed from there. Subscriptions purchased through the App Store are managed with your Apple ID in Apple subscription settings. Complimentary access granted by the Sonik Music team isn't billed, so there's nothing to cancel.
Where do I report a bug or issue?
Open the Support Center to create a ticket (in the app, use Settings → Send Feedback), or email us directly at support@sonikmusic.techdendc.com.
How do I advertise with Sonik Music?
Visit our Advertise With Us page and send us a few details about your campaign — we'll follow up by email.